30-day money-back guarantee
We want you to feel at home in Waterwheel Village. If the service isn't right for you, you can request a full refund within 30 days of your purchase. This applies to both monthly and 6-month plans.
How to request a refund
All payments are processed by our reseller Paddle.com Market Ltd, the Merchant of Record. To request a refund:
- Visit paddle.net and enter the email you used at checkout — Paddle will send you a secure link to your purchases.
- Choose the order you'd like refunded and follow the prompts.
- Or, contact us directly through our support channel and we'll arrange the refund on your behalf.
After a refund
Refunds are typically processed by Paddle within a few business days and returned to your original payment method. Once a refund is issued, your access to paid chapters ends and your subscription is cancelled.
Cancelling your subscription
You can cancel your subscription at any time through paddle.net. Cancelling stops future renewals; you keep access to the chapters already unlocked until the end of your current paid period.
Questions
If anything is unclear, contact The Hakso English School Oy through our support channel and we'll help.